Online Return Policy

Tack Collection Return Policy

If for any reason you are not satisfied with a product you purchased you can return it within 30 days of the original purchase date. After 30 days, there is a 10% (of the purchase price) charge as a restocking fee.

If packaging (and possibly product) is severely damaged on transit to buyer, you have the option of refusing shipping as there is insurance on products we ship.

Buyer is responsible for paying any return shipping. Please pack contents of product to the original standards in which they came. If you choose to return any products, be sure to let us know by email so that we can properly issue you any authorized refunds upon receiving returned items.

Returns should be mailed back to:

The Tack Collection (Returned Item)
104 N. Harrison St. , Unit A
Lafayette, CO  80026

Sale Items

Sorry, no returns on sale items.

Credit Card / Bank Account Refunds

All credit card purchases will be refunded back to the original Paypal account that the products were purchased through.

Wrong Product Shipped

We consistantly check orders before they ship but if there is ever a problem please email us within 24 hours and we will work with you to fix the problem immediately!  We ask for an email so we can find out what happened and contact you with facts and what we are going to do to fix the problem.  It is much faster and less stressful for you if we can get those answers before contacting you.

Color Match Problems

The Tack Collection is not responsible for customers that choose to match colors by our online pictures and no refunds will be given. Browsers show colors differently, dye lots can change and it is impossible to control colors of any item without viewing a sample of the customer’s color or knowing the parameters a customer will accept.

Store Returns

You may physically return items purchased through this website within 30 days, undamaged, to our business address:

104 N. Harrison St . , Unit A

Lafayette , CO   80026

 

Typographical Errors

The Tack Collection is not responsible for typographical error or omissions relating to pricing, copy, photography or application of the product(s).